It's been a while, why haven't I heard about my order?

Our system is set up so that you get a confirmation email when you purchase and then you do not get another email until it is all finished being built and is ready to ship. At that point, you will get an email with the tracking number.

Because our products are made-to-order, this gap can be a while! Please see our current lead & shipping timeframe article for information on current lead times. If we have gone over the estimated lead time, please feel free to reach out.